Noctis Tint Customer Policy

Returns, Refunds &
Order Issues

Effective August 13, 2026

Report an Order Problem View Lifetime Warranty

Section 01

All Sales Are Final

Except for the limited order problems described in this policy, all Noctis Tint sales are final. Buyer's remorse or “I changed my mind” is not an eligible reason for a return, refund, or exchange.

We do not accept returns, refunds, or exchanges because a customer:

• Changed their mind or no longer wants the product
• Selected the wrong color, shade, size, kit, product, or quantity
• Does not like the color, darkness, reflectivity, or appearance in person
• Cannot find an installer or finds installation difficult
• Damaged the film during storage, cutting, handling, shrinking, or installation
• Determined that the film is not legal for their vehicle, use, or location
• No longer intends to complete the project or vehicle build

Review the product description, dimensions, visible light transmission, color, quantity, and local tint laws before placing an order. Product photographs are representative. Color and reflectivity can vary with lighting, viewing angle, screen settings, vehicle glass, and paint color. These normal differences are not manufacturing defects.

Section 02

Order Changes and Cancellations

Orders begin processing quickly. An order cannot be changed or canceled after processing, cutting, packing, or fulfillment has begun.

Email warranty@noctistint.com immediately to request a cancellation. Cancellation requests are not guaranteed. If we can stop the order before processing begins, we may approve the cancellation. Non-refundable payment-processing costs actually charged to us may be deducted where permitted by law.

A shipping-address change is not confirmed unless Noctis Tint approves it in writing before shipment.

Section 03

Damaged, Incorrect, or Incomplete Orders

Contact us within 48 hours after delivery if an order arrives damaged, contains a product different from the order confirmation, or is missing an item.

Your request must include:

• Your order number
• Clear photographs of the shipping package, shipping label, packing materials, and affected product
• A description of the problem

Keep all products and packaging until the claim is resolved. Do not install, cut, discard, or further handle visibly damaged or incorrect film.

After verifying the claim, Noctis Tint will ordinarily replace the damaged, incorrect, or missing product at no charge. If a replacement is unavailable, we may issue a refund for the affected product.

Section 04

Manufacturing Defects Before Installation

If unused film appears to have a manufacturing defect, contact us within seven days after delivery and before cutting or installation. Include your order number and clear photographs or video showing the claimed defect.

We may request additional documentation or require the product to be returned for inspection. If we confirm a manufacturing defect, we will provide a replacement at no charge. If a replacement is unavailable, we may issue a refund for the affected product.

Section 05

Installation and Customer-Caused Damage

Noctis Tint is not responsible for:

• Scratches, creases, contamination, tears, cutting errors, overheating, over-shrinking, adhesive damage, or installation failure
• Damage caused by improper tools, preparation, handling, cleaning, storage, removal, or installation
• Work performed by a customer or third-party installer
• Installer charges, removal charges, lost labor, or vehicle downtime
• Legal citations, removal orders, inspection failures, or other consequences caused by unlawful installation or use

Product replacement does not include reimbursement for installation, removal, or related labor unless expressly stated in a written warranty or required by law. Eligible post-installation manufacturing defects are handled under the applicable Noctis Tint warranty, including Lifetime Warranty Protection when purchased with the covered film.

Section 06

Return Authorization

Every approved return requires a Return Authorization (RA) number issued by Noctis Tint before the product is shipped. To request an RA number, email warranty@noctistint.com with your order number, the reason for the request, and any required photographs or documentation. Approval is not automatic.

If approved, we will email your RA number and return instructions. The RA number must be clearly written on the outside of the return package. The return must be shipped within seven calendar days after the RA number is issued.

Packages sent without an RA number, shipped after the authorization period, sent cash-on-delivery, or otherwise returned without following our instructions may be refused or returned to the sender. An unauthorized return does not create a right to a refund, replacement, exchange, or store credit.

Section 07

Refused and Undeliverable Packages

Refusing delivery or providing an undeliverable address does not cancel an order. If an order is returned as undeliverable, the customer is responsible for the cost of reshipping it.

Any discretionary refund will be reduced by the actual outbound shipping, return shipping, and carrier fees incurred by Noctis Tint, except where prohibited by law. International shipping charges, customs duties, taxes, brokerage charges, and import fees are non-refundable unless the return resulted from a Noctis Tint error or applicable law requires otherwise.

Section 08

Approved Refunds

Refunds are issued only when expressly authorized under this policy, when Noctis Tint cancels an order, or when required by law. Approved refunds are returned to the original payment method.

Allow up to 10 business days for Noctis Tint to process an approved refund and additional time for your bank or card issuer to post it.

Section 09

Mandatory Consumer Rights

Nothing in this policy limits consumer rights that cannot legally be waived. Customers in the European Union, United Kingdom, or another jurisdiction providing a mandatory right to cancel an eligible online purchase may exercise that right within the legally required period.

Where a mandatory cancellation right applies:

• The customer does not need to provide a reason
• The customer is responsible for return shipping when that responsibility was disclosed before purchase
• Custom-made, custom-cut, or clearly personalized goods may be excluded from the cancellation right
• Refund timing, original standard-delivery charges, and deductions for diminished value will be handled as required by applicable law

To exercise a mandatory cancellation right, email warranty@noctistint.com before the applicable deadline and wait for return instructions.

Section 10

Need Help With an Order?

For order problems, warranty claims, or questions about this policy, contact our team and include your order number. We respond within one business day on business days.

warranty@noctistint.com